Serving millions of people across 60-plus cities in 29 states, izzi is Mexico’s largest broadband services provider to residential and commercial customers. On the cutting edge of the latest technologies, izzi is not only a principal broadband service operator, but also a thought leader for cable providers and suppliers worldwide.
Challenge
Malfunctioning and underperforming devices within a home or business can cause performance issues for customers. For operators, these problems lead to an increase in technician dispatching (truck rolls) and customer service calls. With so much riding on device performance, izzi needs to ensure that all devices deployed function to their optimal capabilities and deliver the best end user experience possible.
While izzi’s engineering team conducts initial testing, they augment their process to include third-party wireless device comparisons, often referred to as comparison testing. A key deliverable from this testing is a comparative report of all similarly evaluated devices to help guide decisions about which device(s) will best fulfill their requirements.
To support this challenge, izzi turns to Kyrio, the communication industry’s leading third-party test lab.
Solution
As a member of CableLabs, izzi routinely travels to Colorado to work and meet with the CableLabs team in person.
“We had an afternoon in Colorado where I arranged a visit to the CableLabs facilities for our CEO and other executives,” Israel Madiedo, Innovation and Technology Director at izzi, says. “After some meetings with members of the team and a tour across the facilities and the lab, we got all the needed support from our upper management to engage with Kyrio in a formal process for our CPE testing tasks.”
izzi and Kyrio collaborated to create a sample comparison test plan tailored to izzi’s needs for diverse Wi-Fi device evaluation. Once the test plan was finalized, the two teams established a protocol for how they would work together in the future.
izzi decided to leverage Kyrio to work directly with izzi’s device suppliers on the specified test plan. In addition to this comparison test program, subsequent plans are already underway to add optical network terminals (ONTs), set-top boxes (STBs) and extenders to the devices being tested by Kyrio on behalf of izzi.
Finalized Process
Supplier submits device for testing
izzi instructs suppliers to submit their sample device directly to Kyrio for testing. Kyrio works with the supplier and fully manages the entire project for each device under test (DUT).
Kyrio testing
Kyrio’s testing team utilizes a controlled lab environment and semi-controlled test house environment. Each set of tests is highly repeatable and predictable for every DUT type.
Supplier test report readout
Kyrio’s seasoned wireless engineers provide both the supplier and izzi with a comprehensive report that includes insights as well as raw data output for further diagnostics.
Comprehensive comparative report readout
Separately, Kyrio provides izzi with a detailed report comparing all DUTs across all tests performed.
Replicate as business dictates
Benefits to Suppliers
Testing with Kyrio allows suppliers to have a clear understanding of how their device will be evaluated with the assurance that all other devices will be evaluated in the same manner.
“I’ve talked with suppliers who have told me that this testing was mutually beneficial because they also get the full report of how they are performing,” says Madiedo. “Even if they already have their own testing and report, they also want to see what a third party thinks as well.”
Results
19
2M+
Improved end user experience
Clear testing results
Conclusion
Over the past three years, izzi has deployed millions of units into homes and businesses across Mexico. As a result of testing with Kyrio, izzi is confident in the devices it puts onto its network, knowing that its decisions are supported by comprehensive data and insights validated by a trusted third-party test lab.