In today’s increasingly connected world, people rely on the Internet for daily work, play, and communication like never before. When a home or small business loses its fixed broadband connection, frustrations mount quickly. Whether the lost connection is due to a power outage, a fiber cut, or a network equipment failure at the broadband operator,…
Decreased productivity. Lost revenue. User frustration. Customer service calls. These are just a handful of the problems that internet service interruptions can cause, even with premium service packages. The good news is that a better experience is possible for both customers and operators. Evolving Expectations for Connectivity Just as consumer behaviors related to the internet…
