In today’s increasingly connected world, people rely on the Internet for daily work, play, and communication like never before. When a home or small business loses its fixed broadband connection, frustrations mount quickly. Whether the lost connection is due to a power outage, a fiber cut, or a network equipment failure at the broadband operator,…
Decreased productivity. Lost revenue. User frustration. Customer service calls. These are just a handful of the problems that internet service interruptions can cause, even with premium service packages. The good news is that a better experience is possible for both customers and operators. Evolving Expectations for Connectivity Just as consumer behaviors related to the internet…
In today’s digital world, our mobile devices have become a natural extension of our bodies. However, Wi-Fi user experiences are not always optimal, despite the growing web of network connectivity options. Moving between intersecting Wi-Fi access points and LTE/5G cellular coverage often results in disrupted performance, dropped calls and user frustration. To correct this problem,…
If you’ve ever worked from home or guided a child through online learning, you’ve likely endured the frustration caused by an unstable internet connection at an inopportune time. You’re also probably familiar with frantically troubleshooting that unreliable connection and worrying about when it might happen again. Now more than ever before, homes and businesses need…